COVID-19 Reopening Measures

SAFER AT PLAY PROGRAM


The health, safety and well-being of everyone visiting our resorts is our top priority. Here are just some of the stringent precautionary measures guests can expect:

 

REGISTRATION

  • Plexiglass barriers have been installed at each front desk workstation.
  • All materials (room key, wristbands, cash, etc) for transfer between guests and staff are being placed on a countertop to avoid direct contact.
  • All guest touch points are being disinfected frequently utilizing hospital-grade cleaning products.
  • Guests are requested to only have one member of their group in the lobby during the registration process.
  • Guests are being advised to practice physical distancing by standing at least six feet away from other people while standing in line. Social distance markers have been added to all queueing areas to aid in this communication.
  • Hand sanitizer stations have been added at all guest registration areas.

 

RESORT LODGING

  • Prior to a guest’s check-in, all guest rooms (and other lodging options) are being disinfected utilizing hospital-grade cleaning products with special attention paid to high touch points.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.
  • During a guest’s stay the resort WILL NOT BE ALLOWING our housekeepers into your room to provide stayover service or to provide additional amenities unless asked. We believe your guest room is your sanctuary and this a best practice to provide peace of mind for all of our guests.
  • Our laundry facility is utilizing ozone cleaning technology along with UV light disinfection for all sheets, blankets and towels.
  • Our housekeeping and laundry team members are required to wear gloves and masks at all times. Room cleaning staff are changing their gloves between each room.

 

RESORT COMMON AREAS

  • All common-area cleaning team members are required to wear gloves and masks.
  • Common areas, handles, faucets, trash-receptacle touchpoints, elevator buttons, keypads, luggage carts, and counters are frequently being deep cleaned.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.
  • Additional hand sanitizing stations have been placed throughout common areas including elevators, guest entrances, etc.
  • An increased cleaning focus is being placed on any areas where events or gatherings are held.

 

WATERPARKS

  • Please note: On March 13th the CDC stated, “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs.  Proper operation, maintenance, and disinfection (e.g., with chlorine or bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”
  • Our Certified Pool Operators are conducting ongoing chemical readings to ensure our water is safe.
  • We are frequently disinfecting and sanitizing all waterpark locker rooms, common areas, and touch points with hospital-grade cleaning products.
  • Guest tables and chairs are being sanitized to the extent possible between new guests and are spaced to provide effective social distancing.
  • Guest lockers are being cleaned and sanitized between rentals.
  • Additional hand sanitizing stations have been placed throughout the waterparks.
  • Guests are being asked to sit and play in groups of no more than 10 people and to space themselves at least 6 feet away from other guests.
  • Social distancing markers have been added on slide towers and other applicable queueing locations to remind and reinforce social distancing guidelines.
  • Staff are monitoring social distancing and park capacity to ensure safe play.
  • You can view our waterpark hours HERE.

 

ARCADES AND ATTRACTIONS

  • Team members are required to wear masks and gloves at all times.
  • Social distancing markers have been placed in all queueing locations to remind and reinforce social distancing guidelines.
  • Arcade games have been spaced out or turned off to provide for appropriate social distancing.
  • Additional hand sanitizer locations have been placed throughout our arcades and attractions.
  • Guest tables and chairs are being sanitized to the extent possible between new guests and will be spaced to provide effective social distancing.
  • Guests are being restricted to groups of no more than 10 people and reminded to space themselves at least 6 feet away from other guests.
  • Arcade games, counters, go-karts, mini golf equipment, and all other common areas and touchpoints are being frequently disinfected with hospital-grade cleaning products.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.

 

FOOD & BEVERAGE OUTLETS

  • We are requiring all of our chefs to be Servsafe certified so they fully understand safe-food preparation and handling.
  • We are disinfecting and sanitizing all tables, menus, condiments, chairs and highchairs with hospital-grade cleaning products between guests.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.
  • We are frequently changing out all kitchen serving utensils for cleaning and disinfection.
  • All kitchen staff are required to wear gloves and masks, and are required to wash their hands when changing gloves.
  • We are continuously cleaning common areas, handles, faucets, dispensers, trash-receptacle touchpoints, buttons, keypads, counters and cleaning tools with hospital-grade disinfectants.
  • We are making it a priority to exceed the state guidelines for all food preparation and food handling.
  • Guests are being asked to sit in groups of no more than 10 people and to space themselves at least 6 feet away from other guests.
  • Social distancing markers have been placed in queueing locations to remind and reinforce social distancing guidelines.

 

RETAIL OUTLETS

  • All retail team members are required to wear masks at all times and gloves when handling merchandise or conducting transactions.
  • Tried on clothing will not be recirculated for purchase for 72 hours.
  • Changing rooms are being disinfected after each guest use.
  • All materials for transfer between staff and guests are being placed on countertops to avoid direct contact.
  • No returns or exchanges will be accepted. All sales are final.
  • Social distancing markers have been placed in all queueing locations to remind and reinforce social distancing guidelines.
  • Guests are being asked to shop in groups of no more than 10 people and to space themselves at least 6 feet away from other guests.
  • All touch points at point of sales counters will be disinfected utilizing hospital-grade cleaning products between guests.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.

 

CONFERENCE CENTER

  • All front of house convention center team members are required to wear masks and gloves.
  • Tables and chairs in meeting spaces and ball rooms are being spaced appropriately to fit social distancing guidelines.
  • Modifications have been made to our ever-popular buffets while maintaining safe and sanitized practices for our staff and guests.
  • We are requiring all of our chefs to be Servsafe certified so they fully understand safe-food preparation and handling.
  • We are disinfecting and sanitizing all tables, chairs, and menus with hospital-grade cleaning products between guests.
  • All used meeting rooms, including any/all AV equipment is being sanitized between groups.
  • As an additional precaution, BIOPROTECT (which uses patented, EPA registered technology to kill and inhibit the growth of problematic bacteria, fungi, algae, protozoans, viruses and other microorganisms that can exist on many surfaces) is also being applied with an electrostatic sprayer. It has a 90-day residual effect from time of application and is being reapplied as necessary.
  • We are frequently changing out all kitchen serving utensils for cleaning and disinfection.
  • All kitchen staff are being required to wear gloves and masks, and to wash their hands when changing gloves.
  • We are continuously cleaning common areas, handles, faucets, dispensers, trash-receptacle touchpoints, buttons, keypads, counters and cleaning tools with hospital-grade disinfectants.
  • We are making it a priority to exceed the state guidelines for all food preparation and food handling.

 

RESORT SHUTTLE BUSES AND ELEVATORS

  • Shuttle bus drivers are required to wear masks.
  • Shuttle bus service will be made available for Condo, Cabin, and Wilderness on the Lake guests only.
  • All other guests are encouraged to use their own personal transportation due to limited shuttle service routes and bus capacities.  Those who may need a wheelchair accessible bus can dial #2 for assistance from any house phone around the resort.
  • Shuttle capacity will be limited to 9 guests per bus or same traveling unit in order to maintain appropriate social distancing.
  • Elevator capacity is being limited to single families or family groups.
  • Hand sanitizer stations have been added on all busses and outside of all elevator doors.

 

FLEXIBLE BOOKING AND RISK-FREE RESERVATIONS

In today’s world, our resort understands you may have concerns regarding your upcoming reservation or you need reassurance in booking a new reservation. If you have an upcoming reservation and wish to rebook, we can apply your paid deposit to a future stay*. Additionally, Wilderness is proud to start offering RISK-FREE RESERVATIONS.  We understand plans can change, so if you need to cancel your reservation, for any reason, we will refund your paid deposit, in full, as long as you cancel at least 72 hours before your arrival date**. No Fees – No Penalties – No Worries .

*New Rates may apply to new dates.
**Deposits of canceled reservations inside of 72 hours prior to arrival the deposit will be forfeited. 

 

WHAT HAPPENS IF ANY MEMBER OF MY PARTY FALLS ILL DURING OUR STAY?

The Wilderness follows CDC guidelines and has established procedures to isolate and assist in making arrangements for transport of those who are reporting being sick to their home or a healthcare provider.  Should isolation and transport be required we will refund any portion of your reservation that you have not utilized.

 

IN CLOSING

“We want to assure you, our valued guests, we are ready to provide you a fun-filled, safe vacation through our Safer At Play Program and look forward to seeing you at our resorts.”