Daily Adventures FAQ

ENJOY YOUR WILDERNESS ADVENTURE!


WHERE DO I CHECK-IN IF I’M A DAILY ADVENTURES GUEST?

WATERPARK PASSES / FUN PASSES: If you purchased either waterpark passes and/or Fun Passes you must check-in at our Daily Adventures Desk located in the New Frontier Lobby. Once you check-in you will receive your designated visitor wristband(s), which will grant you access to the amenities you purchased.

CABANAS: If you rented a Cabana, you must first check-in at our Daily Adventures Desk located in the New Frontier Lobby to receive your purchased waterpark wristbands (sold separately). Once you have your wristband(s), which grant you access to our waterparks, you may check-in with our Cabana Hosts at the waterpark where your cabana is located in. Cabana Host location/directions are mentioned on your Cabana Confirmation. 

ZIP LINE TOUR:  If you purchased our Zip Line Tour, please check-in at our Zip Line office located off Villa Road, next to our Klondike Kavern Waterpark. Don’t forget to fill out a waiver ahead of time. A link for our Zip Line waiver will be on your confirmation email.

DOA ROOM ESCAPE: If you purchased a D.O.A. Room Escape, please check-in at the D.O.A. Room Escape entrance located on the lower level of Wilderness on the Lake next to the waterpark entrance.

WHAT INFORMATION IS NEEDED AT CHECK-IN?

Please be ready to present your confirmation email, the credit card used for the purchase, and matching photo ID. In addition, all members of your party must be present with you. If you purchased  a Zip Line Tour please make sure you complete and submits your waivers (links attached to your confirmation) before the time of check-in.

HOW DO I SET UP GROUP PASSES FOR DAILY ADVENTURES?

For groups of 10 or more, please contact Jenilyn Hilker in our sales office at 608-253-2487, email [email protected], or click Here for more information on booking your next group event.

ARE THERE CHANGING ROOMS?

Yes. Changing rooms are located in Wild West, Klondike Kavern, Wild WaterDome and Cubby’s Cove Indoor Waterparks. Changing rooms are also located at outdoor waterparks at Lake Wilderness & Lost World.

ARE LOCKERS AVAILABLE IN THE WATERPARKS?

Yes.  Tiburon lockers are located in Klondike, Wild West, WaterDome, and Lost World waterparks on the park decks. These lockers are electronic and can be paid for with exact cash or credit at each locker bank kiosk. The barcode on your resort issued wristband will serve as your security credentials so there’s no key to keep track of or PIN to remember! Up to 4 wristbands can be added to each locker rental to allow multiple group members access to a single locker. As an added value, you can also “float” your rental from locker bank to locker bank with no additional charge! All rentals terminate at the conclusion of each operational day.

ARE THERE LIFE JACKETS FOR USE IN THE WATERPARKS?

Yes. There are children’s life jackets available in 3 sizes (0-30 lbs, 30-50 lbs, and 50-90 lbs) in all of our waterparks. They are available on a first come, first serve basis. You may bring your own personal life jackets to use but they must be free of any exposed metal or sharp materials. Life jackets are not allowed on any body slides for safety reasons.

WHAT IS THE “SWIM SAFE PROGRAM” & WHERE IS IT IN EFFECT?

The Swim Safe Program is a mandatory life jacket policy for all children under 48 inches and is in effect at Cubby’s Cove indoor & outdoor waterparks at Wilderness on the Lake. Complimentary life jackets, in various sizes, will be made available.  All children, under 48 inches, using either the indoor or outdoor waterparks will be required to wear a life jacket at all times while in the parks.

Q: Why is this policy only at Wilderness on the Lake, and not waterparks at the other resorts?

A:  The proximity of the shallow kiddie pools to the much deeper activity pools in both the indoor and outdoor areas presents a unique scenario as compared to our other waterparks.  This necessitates park-wide enforcement rather than pool specific enforcement.

Q:  My child is a strong swimmer but under 48”. Can an exception be made?

A:  Unfortunately, to consistently ensure the safety of all of our younger guests, there is no discretion built into this policy.

Q:  My child has their own lifejacket, life vest or personal flotation device (PFD). Can he/she use it?

A:  Yes, your child may use his/her own device provided it is inherently buoyant and coast guard approved. Inflatable devices such as water wings do not meet our criteria and, therefore, will not be allowed in place of a coast guard approved device. Our staff may require your child to put on a resort provided lifejacket if his/her device does not meet our standards.

WHAT ARE THE INDOOR AND OUTDOOR WATERPARK SLIDE RULES & RESTRICTIONS?

View our Waterpark Slide Information & Restrictions page.

ARE THERE WATER ACTIVITIES FOR TODDLERS AND SMALLER CHILDREN?

Yes, Wilderness Resort has many water, splash and spray features for the little ones including slides, zero depth entry pools, and more.

ARE SWIM DIAPERS REQUIRED AND ARE THEY AVAILABLE FOR PURCHASE?

Swim diapers are required for all children under the age of 3 and/or children who are not toilet-trained. Swim diapers are available for purchase at any of our waterpark kiosks.

MAY WE BRING OUR OWN FOOD AND CARRY-IN IN TO THE WATERPARKS?

No. For the safety of all our guests and per Wisconsin Statute – food, drinks and glass are prohibited from being carried in to the pool areas; even if these items are contained in coolers.

WHEN DO THE OUTDOOR WATERPARKS OPEN?

Our outdoor waterparks are open starting Memorial Day weekend through the summer until Labor Day weekend, weather permitting.


If you have additional questions please email us at: [email protected]

You may also call 608-253-4242 from 11 am – 6 pm daily.

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