FAQ

Lodging

How do I file for Tax Exempt with your resort?

Special Instructions Are Required in order to process your reservation for as Tax Exempt.

Tax Exemption Information
Once all the necessary documents mentioned are completed, please submit.

How old do I have to be to Rent a room/Stay in a room?

You MUST be at least 18 years of age to reserve and check into a room.
All guests under the age of 18 must be accompanied by a parent.
Proof of age via government issued identification may be required at check-in for all occupants.

What time is Check-In?

On your date of arrival, rooms will be ready by 4 p.m.
Guests may register at the desk as early as noon however to receive their wristbands and begin using our waterparks.

What time is Checkout?

Checkout for all guest rooms is 11 a.m.
Any incidentals charges/balance dues that are not settled prior to the 11am checkout time will be charged to the credit card on file.
Late check-outs may incur fees (up to one night’s charge).
After 11am, departing guests may no longer room charge to their account.

Wristbands and use of the waterparks is still permitted through the end of the day.

Is there a deposit required to reserve a room?

Yes.
In order to guarantee your reservation we do require the first nights room rate as a deposit.
Please note the same credit card used to book your reservation must be presented by the cardholder along with a valid photo ID at the time of check-in.
Any remaining balance must also be paid at the time of check-in.

How much is the Security Deposit when renting a villa, condo, cabin or retreat?

For guests renting our 4 Bedroom River Ridge Cabin, 4 Bedroom Cabin or Retreat, 5 Bedroom Retreat, 5 Bedroom Media Cabin or 5 Bedroom Entertainment Cabin, there is a mandatory deposit of not less than $1000 which is required at the time of check-in.*

For guests renting our Villas, Frontier Condos, Wilderness on the Lake Condos & Glacier Canyon Lodge Condos, a deposit of $1000 is required for any/all adult and/or non-family group.*

*Deposits may be increased up to $3000 at management’s discretion in events such as bachelor/bachelorette parties, prom parties, fraternity/sorority socials and any activities deemed by management to be non-family oriented in nature.

What is your Cancellation Policy/Handling Fee?
WILDERNESS HOTEL & GLACIER CANYON LODGE:

Canceling your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00pm on the date of arrival, there will be a $30 processing fee.
If you cancel less than 72 hours prior to arrival the entire deposit will be forfeited.

WILDERNESS on the LAKE, VILLAS, CONDOS, CABINS & RETREATS:

Canceling your reservation for any reason anytime between making the reservation and 14 days (2 weeks) prior to 4:00pm on the date of arrival, there will be a $30 processing fee.
If you cancel less than 14 days (2 weeks) prior to arrival the entire deposit will be forfeited.

Do you have Wi-Fi?

Yes, wireless internet access is included with your stay as part of your paid resort fee.
Wi-Fi is available at our main Hotel, Villas, Frontier Condos, Glacier Canyon Lodge, Wilderness on the Lake and Golf Cabins & Retreats as well as our lobbies.

What is the Resort Fee?

Our resort fee is a mandatory daily fee of $19.95 (plus tax) and covers costs associated with providing the highest level of service for our guests.
This fee provides support for resort wide green initiatives as well as unlimited local and toll-free calls, incoming faxes, daily newspaper, in-room coffee, in-room safes, Timberland, in-room TV upgrades, pool towel service, life jackets (made available in each waterpark), select daily kid’s activities, onsite parking, seasonal access to Wilderland activity and movie area, use of resort fitness centers, a discount coupon book for local attractions and more.
This fee is in addition to quoted room rates. Housekeeping gratuities are not included in this fee and are at the discretion of our guests.

Do children stay free?

Children, ages 2 & under, stay free and do not need to be counted in the total number of guests occupying a unit.

  • Guests ages 18 & older should be counted and included in the total as an adult.
  • Guests ages 3-17 should be counted and included in the total as a child.

Attractions

Do you offer Discount Tickets to other Dells Attractions?

Yes. Inquire at any of the information desks about our partner attractions.


Waterparks

What is the Swim Safe Program & Where is it in effect?

The Swim Safe Program is a mandatory lifejacket policy for all children under 48 inches and is in effect at Cubby’s Cove indoor & outdoor waterparks at Wilderness on the Lake.
Complimentary use of lifejackets, in various sizes, will be made available.  All children under 48 inches using either the indoor or outdoor waterpark will be required to wear a lifejacket at all times while in the parks.


Q:  Why only the pools at Wilderness on the Lake, and not parks at the other resorts?
A:  The proximity of the shallow kiddie pools to the much deeper activity pools in both the indoor and outdoor areas presents a unique scenario as compared to our other waterparks.  This necessitates park-wide enforcement rather than pool specific enforcement.


Q:  My child is a strong swimmer but under 48”.  Can an exception be made?
A:  Unfortunately, to consistently ensure the safety of all of our younger guests, there is no discretion built into this policy.


Q:  Why the change in policy/approach?
A:  Guest safety remains our number one priority and we feel taking this proactive step better ensures the safety of our younger guests.


Q:  My child has their own lifejacket, life vest or personal flotation device (PFD). Can he/she use it?
A:  Yes, your child may use his/her own device provided it is inherently buoyant and coast guard approved. Inflatable devices such as water wings do not meet our criteria and , therefore, will not be allowed in place of a coast guard approved device. Our staff may require your child to put on a resort provided lifejacket if his/her device does not meet our standards.

When do the Outdoor Waterparks open?

Our outdoor waterparks are open starting Memorial Day weekend through Labor Day weekend, weather permitting.

Are there Life Jackets available for use in the waterparks?

Yes. There we have children’s life jackets available in all of our waterparks. They are available on a first come, first serve basis.
You may bring your own personal life jackets to use but they must be free of any exposed metal or sharp materials. 
Life jackets are not allowed on any body slides for safety reasons.

May we bring our own Food and Carry-In in to the waterparks?

No. For the safety of all our guest and per Wisconsin Statute – food, drinks and glass are prohibited from being carried in to the pool areas; even if these items are contained in coolers.

Are Towels provided in the waterparks?

Yes, towels are provided at each Waterpark area, however feel free to bring your own beach towels from home.

Are there Changing Rooms?

Yes.
Changing rooms are located in Wild West, Klondike Kavern, Wild WaterDome and Cubby’s Cove Indoor Waterparks.
Changing rooms are also located at outdoor waterparts at Lake Wilderness & Lost World.

Are there Lockers?

Yes.  Tiburon lockers are located in Klondike, Wild West, WaterDome, and Lost World waterparks on the park decks.
These lockers are electronic and can be paid for with exact cash or credit at each locker bank kiosk.
The barcode on your resort issued wristband will serve as your security credentials so there’s no key to keep track of or PIN to remember!
Up to 4 wristbands can be added to each locker rental to allow multiple group members access to a single locker.
As an added value, you can also “float” your rental from locker bank to locker bank with no additional charge!
All rentals terminate at the conclusion of each operational day.

Do you offer Day Pass to your waterparks and attractions?

No. All of our waterparks and attractions are reserved exclusively for our guests.*
Wild Rock Golf Course, The Woods Executive Golf Course, Canyon Zip Line Tours and Polka Dot Pots are open to the public.

*Our overnight guests include patrons residing within the Wilderness Resort® as well as a limited number of other accommodations with which the Wilderness has business arrangements, such as Field’s Park Motel.

Is use of the Waterparks Included with my stay?

Yes. The waterparks are included for each registered guest (not to exceed maximum occupancy for your room type).
Your waterpark wristbands are valid from the time you check-in until close on the day of your checkout.

What are the Height /Weight/Age restrictions for the different slides?

Where Can I Find...?

Where are the Fitness Centers at your resort?
  • The HOTEL Fitness Center is located on the 3rd floor above the Wild West Lobby.
  • The GLACIER CANYON LODGE Fitness Center is located on the 3rd floor by Entrance 2.
  • The WILDERNESS ON THE LAKE Fitness Center is located on the 3rd floor just off of the lobby elevator/stairwell.
Do you have Guest Laundry Facilities available?

Yes. Coin-operated machines are located throughout the Wilderness Hotel and Glacier Canyon Lodge.

Where is the Conference Center located?

The Glacier Canyon Conference Center is attached to Glacier Canyon Lodge.
45 Hillman Road, Wisconsin Dells, WI  53965
Map to our conference center.

Where can I Watch the Game?

Survivor’s Bar and Grille in the Wild WaterDome and The Thirsty Buffalo Saloon in the Wild West Waterpark both have numerous flat screen TVs available to view sports games.

Where can I find the Buffet Restaurant?

Wild Canyon Cafe is located in the New Frontier Lobby. Call ext. 4653 for more information.

Where can I Purchase Groceries?
  • O.P.’s Marketplace, adjacent to the Wild West Lobby
  • Trapper’s Outpost, adjacent to the Wilderness on the Lake Lobby
  • The Bean Bodega, located on Level 4 of Glacier Canyon Lodge.

Other

Where do I Park / Is there a Fee?

As a guest of the Wilderness, there is no additional fee for parking.
Parking passes are issued at time of check-in. We ask that you park in the lot of the resort/lodge in which your are staying.
Shuttle Bus service is available to get you around all three Wilderness Resort properties.

How do I get a Shuttle Bus?

Please Dial “0” from your room or any courtesy phone for shuttle pick-up/drop off locations and information.
Shuttles can be taken to or from anywhere in Wilderness Territory including Wild Rock Golf Club, Monk’s, Field’s Steakhouse & Sarento’s.
During peak times there may be a longer than normal wait for shuttle buses.
Wheelchair Accessible bus is available upon request.

How do I check Voice Mail/Messages in my room?

Dial #1 and follow the voice prompts.

What if I need to send a Fax or make Copies of documents?

Please stop at any of the Guest Services desks or dial “0” for details and assistance.

Can I bring my own Grill?

Due to high risk of fire, use of your own grill is prohibited on Wilderness Resort property.

  • We have a limited number of permanent/charcoal grills available at WilderLand Park Activity Area, near Villa # 101 and by Glacier Canyon Lodge, near the walking trail entrance. (Bring your own charcoal.)
  • A limited number of grills are also available at Wilderness on the Lake just off the pool decks.
  • All Cabins & Retreats have their own grills on their decks.
Do you have Daycare Services available onsite?

No, however we can recommend the Pop-In-Nanny Agency.
Please feel free to contact them at 888-384-9007 or www.popinnanny.com


Groups & Meetings

What time is Checkout?

Checkout for all guest rooms is 11 a.m.
Any incidentals charges/balance dues that are not settled prior to the 11am checkout time will be charged to the credit card on file.
Late check-outs may incur fees (up to one night’s charge).
After 11am, departing guests may no longer room charge to their account.

Wristbands and use of the waterparks is still permitted through the end of the day.

Do any of your Rooms have Kitchens?

Yes, we have several options that include kitchen amenities.
Deluxe at Glacier Canyon Lodge, Wilderness on the Lake, Condos & Cabin, and Villas are the options to consider.

View lodging options

Do you offer State Rates? / What are the Requirements?

State rates are negotiated for larger groups and must be approved by Group Sales in advance.
Individuals must be traveling on state business and part of a group in order to qualify.
State rates are not available on weekends, peak seasons or holiday periods.

How do I file for Tax Exemption?

Special Instructions Are Required in order to process your reservation for as Tax Exempt.

Tax Exemption Information
Once all the necessary documents mentioned are completed, please submit.

Where is the Closest Airport?

Dane County Regional Airport, located in Madison, WI is approximately 45 miles from Wisconsin Dells.

What time is Check-In?

On your date of arrival, rooms will be ready by 4 p.m.
Guests may register at the desk as early as noon however to receive their wristbands and begin using our waterparks.

 

How do I Schedule an Event?

Please contact Group Sales at 608-253-9729 ext. 50209 or fill out our online form.

Request For Proposal Form

Do you have Wi-Fi service?

Yes.

What are the Sizes of your Meeting Spaces?

We have a variety of sizes to fit most needs.

Room Layouts & Capacity Specs.

May we bring in our own Audio Visual Equipment?

Yes.


Weddings

Do you offer Outdoor Ceremony sites?

Yes, each of our receptions venues has it’s own outdoor ceremony site.

View our venues

Do you have Indoor Ceremony options in case of Inclement Weather?
Is Cake Cutting and Serving included?

Yes.

Does the Cake have to come from a Licensed Facility?

Yes, a licensed baker must be utilized, and a copy of the license must be presented to be kept on file.

Is there a Charge for Bartenders?

There is no set bartender fee. Sales must generate at least $75 per hour, per bartender and a two hour minimum.

What is the Service Charge / Sales Tax Rate?

The service charge is 19% and sales tax rate is 6.75%.