FAQ

Lodging

Yes. Early Check-In guarantees that your room will be ready by 2pm.

Cost:

  • $50 for Wilderness Hotel and Glacier Canyon Lodge units.*
  • $100 for Wilderness on the Lake units, Vacation Villas, Frontier Condos, Golf Cabins and Retreats.*

Quantities are limited. 48 hour advance notice is required for this service.

Already have a reservation? Check the availability of Early Check-In for your arrival date by clicking the “My Reservation” button below to search your reservation, then click on Enhance My Stay.

My Reservation

Please note:

  • Only a limited number of Early Check-Ins are sold for each arrival date on a first-come first-serve basis.
  • You may pre-register as early at noon and begin using the waterparks and attractions and by 2pm we’ll have your room ready!
  • Normal Check-In time without Early Check-In is 4pm.

*Due to the uniqueness and inflexibility of some unit styles, some units may not qualify for Early Check-In.

For guests renting our 4 Bedroom River Ridge Cabin, 4 Bedroom Cabin or Retreat, 5 Bedroom Retreat, 5 Bedroom Media Cabin or 5 Bedroom Entertainment Cabin, there is a mandatory deposit of not less than $1000 which is required at the time of check-in.*

For guests renting our Villas, Frontier Condos, Wilderness on the Lake Condos & Glacier Canyon Lodge Condos, a deposit of $1000 is required for any/all adult and/or non-family group.*

*Deposits may be increased up to $3000 at management’s discretion in events such as bachelor/bachelorette parties, prom parties, fraternity/sorority socials and any activities deemed by management to be non-family oriented in nature.

There is $40/per person/per night Extra Person Charge assessed for each additional guest over the base amount.
Base amounts vary between each lodging option and are listed on our places to stay page as well as the maximum occupancy.

Yes. The Wilderness is an advance deposit resort.

All reservations require the first nights room rate as a deposit taken at the time of reservation. Any remaining balance due must be paid at check-in.

At the time of check-in, be ready to present the same credit card used for your deposit, along with a valid photo ID

You must be at least 18 years of age to reserve a room. In addition, all occupants must also be at least 18 years of age or accompanied by their parent. Proof of age via government issued identification may be required at check-in for all occupants.

Interim Cancellation Policy:

Book your stay with confidence.  In today’s world we understand plans can change which is why Wilderness is proud to offer RISK-FREE RESERVATIONS on any new booking now through June 30, 2021. If you need to cancel your reservation, for any reason, we will refund your paid deposit in full as long as you cancel at least 72 hours before your arrival date.

No Fees – No Penalties – No Worries


Normal cancellation terms if made outide the promotional interim policy:

Wilderness Hotel & Glacier Canyon Lodge:

If you choose to cancel your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 72 hours prior to arrival the entire deposit will be forfeited.

Wilderness on the Lake, Vacation Villas, Golf Cabins and Retreats:

If you choose to cancel your reservation for any reason anytime between making the reservation and 14 days prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 14 days prior to arrival the entire deposit will be forfeited.

Yes. Extended Checkout gives you access to your room for up to 2 additional hours (till 1pm).

Cost:

  • $50 for Wilderness Hotel and Glacier Canyon Lodge units.
  • $100 for Wilderness on the Lake units, Vacation Villas, Frontier Condos, Golf Cabins and Retreats.

Already have a reservation? Check the availability of Extended Checkout for your departure date by clicking the “My Reservation” button below to search your reservation, then click on Enhance My Stay.

My Reservation

Please note:

  • Only a limited number of Extended Checkouts are sold for each departure date on a first-come first-serve basis.
  • Normal Checkout time without Extended Checkout is 11am.
  • Guests may not room charge after 11am on the day of checkout even with The Extended Checkout.
  • If items are still in the room after your late checkout has expired, items may be removed and up to one night’s charge will be applied to your bill. Use of amenities, including waterparks, is still permitted through the end of the day.

Our resort fee is a mandatory daily fee of $24.95 (plus tax) and covers costs associated with providing the highest level of service for our guests.
This fee provides support for resort-wide green initiatives as well as the NEW Timberland climbing play feature, free Wi-Fi, unlimited local and toll-free calls, incoming faxes, in-room coffee, in-room safes, in-room TV upgrades, pool towel service, life jackets (made available in each waterpark), select daily kid’s activities, onsite parking, seasonal access to Wilderland activity and movie area, use of resort fitness centers, a discount coupon book for local attractions and more.
This fee is in addition to quoted room rates. Housekeeping gratuities are not included in this fee and are at the discretion of our guests.

We have several lodging options that are ADA accessible with low furnishings and provide you with more than enough space to enjoy a comfortable stay.  All bed frames are 6¼” from the floor to the bottom of the frame and all beds are 27″ from the floor to the top of the comforter.  All rooms also feature higher toilets, toilet support bars and lowered bathroom sinks.  In addition, we also offer these features in select rooms: roll-in showers, portable shower seats, bath tub with support bars, bath tub benches, lowered peep holes, lowered coat racks, phone call light alerts, flashing strobe fire alarms and exterior door bells.  All bathrooms and door widths are greater than standard rooms to allow a reasonable turning radius as well as entry and exits.  The Wilderness Hotel also features eight entrances with elevator access which are located near one of our 299 handicapped parking stalls on property.  If you have any questions or concerns regarding our accessibility, please call 800.867.9453 to speak with one of our reservation agents, or email us at [email protected]

 

Unfortunately pets are not allowed anywhere on the  Wilderness Resort grounds, including Villas, Condos & Cabins.  If you are in need of care for your pet, we recommend Noble Hound Pet Resort (608) 253-2275 | Noblehoundvet.com  or Pet Retreat (608) 253-6000 | Pets-Retreat.com.  Both locations are in Wisconsin Dells close to the Wilderness.

 


Attractions

Yes. Inquire at any of the information desks about our partner attractions.


Waterparks


The Swim Safe Program is a mandatory lifejacket policy for all children under 48 inches and is in effect at Cubby’s Cove indoor & outdoor waterparks at Wilderness on the Lake.
Complimentary use of lifejackets, in various sizes, will be made available.  All children under 48 inches using either the indoor or outdoor waterpark will be required to wear a lifejacket at all times while in the parks.


Q:  Why only the pools at Wilderness on the Lake, and not parks at the other resorts?
A:  The proximity of the shallow kiddie pools to the much deeper activity pools in both the indoor and outdoor areas presents a unique scenario as compared to our other waterparks.  This necessitates park-wide enforcement rather than pool specific enforcement.


Q:  My child is a strong swimmer but under 48”.  Can an exception be made?
A:  Unfortunately, to consistently ensure the safety of all of our younger guests, there is no discretion built into this policy.


Q:  Why the change in policy/approach?
A:  Guest safety remains our number one priority and we feel taking this proactive step better ensures the safety of our younger guests.


Q:  My child has their own lifejacket, life vest or personal flotation device (PFD). Can he/she use it?
A:  Yes, your child may use his/her own device provided it is inherently buoyant and coast guard approved. Inflatable devices such as water wings do not meet our criteria and , therefore, will not be allowed in place of a coast guard approved device. Our staff may require your child to put on a resort provided lifejacket if his/her device does not meet our standards.

Weather permitting, our outdoor waterparks open for the summer season starting Memorial Day weekend through Labor Day weekend.

Yes. There are children’s life jackets available in 3 sizes (0-30 lbs, 30-50 lbs, and 50-90 lbs) in all our waterparks. They are available on a first come, first serve basis.
You may bring your own personal life jackets to use but they must be free of any exposed metal or sharp materials.
Life jackets are not allowed on any body slides for safety reasons.

No. For the safety of all our guest and per Wisconsin Statute – food, drinks and glass are prohibited from being carried in to the pool areas; even if these items are contained in coolers.

Yes, towels are provided at each Waterpark area. Don’t forget to bring your towel cards you received at check-in.
You may also bring your own beach towels from home to use as well.

Yes.
Changing rooms are located inside each of our indoor waterparks (Wild West, Klondike Kavern, Wild WaterDome and Cubby’s Cove).
During the summer months, we also have changing rooms located at our Lake Wilderness & Lost World outdoor waterparks.

Yes.  Tiburon lockers are located in Klondike, Wild West, WaterDome, and Lost World waterparks on the park decks.
These lockers are electronic and can be paid for with exact cash or credit at each locker bank kiosk.
The barcode on your resort issued wristband will serve as your security credentials so there’s no key to keep track of or PIN to remember!
Up to 4 wristbands can be added to each locker rental to allow multiple group members access to a single locker.
As an added value, you can also “float” your rental from locker bank to locker bank with no additional charge!
All rentals terminate at the conclusion of each operational day.

DAY PASSES ARE CURRENTLY UNAVAILABLE

Yes. The waterparks are included for each registered guest (not to exceed maximum occupancy for your room type).
Your waterpark wristbands are valid from the time you check-in until close on the day of your checkout.


Where Can I Find...?

Yes. Coin-operated machines are located throughout the Wilderness Hotel and Glacier Canyon Lodge.

The Glacier Canyon Conference Center is attached to Glacier Canyon Lodge.
45 Hillman Road, Wisconsin Dells, WI  53965
Map to our conference center.

These locations have numerous flat screen TVs available to view sports games.

  • The Burger Bar located by Camp Social just above the New Frontier Lobby.
  • Survivor’s Bar and Grille located next to the Wild WaterDome by Wilderwoods Arcade.
  • Klondike Boardwalk just off the mezzanine level of the Klondike Kavern Waterpark.
  • The Thirsty Buffalo Saloon just off the mezzanine of the Wild West Waterpark.

 

TEMPORARILY CLOSED AS PART OF OUR SAFER AT PLAY PROGRAM

  • The HOTEL Fitness Center is located on the 3rd floor above the Wild West Lobby.
  • The GLACIER CANYON LODGE Fitness Center is located on the 3rd floor by Entrance 2.
  • The WILDERNESS ON THE LAKE Fitness Center is located on the 3rd floor just off of the lobby elevator/stairwell.

Do you need to purchase some sandwiches or snacks, soda or beer?  These items and more everyday items you may have forgotten are available.

  • Adams Street Market, adjacent to the New Frontier Lobby
  • O.P.’s Marketplace, adjacent to the Wild West Lobby
  • Trapper’s Outpost, adjacent to the Wilderness on the Lake Lobby
  • The Bean Bodega, located on Level 4 of Glacier Canyon Lodge.

Groups & Meetings

Checkout for all guest rooms is 11 a.m.
Any incidentals charges/balance dues that are not settled prior to the 11am checkout time will be charged to the credit card on file.
Late check-outs may incur fees (up to one night’s charge).
After 11am, departing guests may no longer room charge to their account.

Wristbands and use of the waterparks is still permitted through the end of the day.

We have a variety of sizes to fit most needs.

Room Layouts & Capacity Specs.

Yes.

No outside food or beverage are allowed within the Conference Center.
Please contact your Event Detailer for questions on tradeshow sample restrictions.

We off many great onsite dining options:

View our Dining page

Freight deliveries must be arranged with Glacier Canyon in advance. No unscheduled freight deliveries/pick-ups will be accepted.
Please ship via FedEx or UPS to the following address:

Glacier Canyon Conference Center
Attn: (Conference Name & Guest Name)
45 Hillman Road
Baraboo, WI 53913

If mailing an envelope or small package via the US Postal Service, please use the following address:

Wilderness Resort
Glacier Canyon Conference Center
Attn: (Conference Name & Guest Name)
P.O. Box 830
Wisconsin Dells, WI 53965

No, unfortunately this is not possible.
Please call reservations at 800-867-9453 and reference your group number/name to our reservations team.

We offer complimentary self-parking at our Conference Center durng your event.

In addtion, and as a guest of the Wilderness, there is no additional fee for parking.
Overnight guest will receive a parking pass at the time of check-in. We ask that you park in the lot of the resort/lodge in which your are staying.
Shuttle Bus service is also available to get you around all three Wilderness Resort properties.


Other

Lost items can be reported by clicking the link below. If you are on property or would like to contact our Lost & Found staff directly, please call 608.254.1019 or dial extension 4664 from your room or any house phone.

Report a lost item

Under section 336 of the Federal Aviation Administration’s rules for remote pilots, drones and all other unmanned remote control aircraft, we must remind you that any and ALL drone, UAS, or remote drone flying on Wilderness Resort property, Sundara Inn & Spa and Wild Rock Golf Club is strictly prohibited.  Thank you for your cooperation.

Dial #1 and follow the voice prompts.

Please stop at any of the Guest Services desks or dial “0” for details and assistance.

Due to high risk of fire, use of your own grill is prohibited on Wilderness Resort property.

  • We have a limited number of permanent/charcoal grills available at WilderLand Park Activity Area, near Villa # 101 and by Glacier Canyon Lodge, near the walking trail entrance. (Bring your own charcoal.)
  • A limited number of grills are also available at Wilderness on the Lake just off the pool decks.
  • All Cabins & Retreats have their own grills on their decks.

No, however we can recommend the Pop-In-Nanny Agency.
Please feel free to contact them at 888-384-9007 or www.popinnanny.com

As a guest of the Wilderness, there is no additional fee for parking.
Parking passes are issued at time of check-in. We ask that you park in the lot of the resort/lodge in which your are staying.
Shuttle Bus service is available to get you around all three Wilderness Resort properties.

As part of our “Safer At Play” program, our shuttle bus capacity may be limited.

Shuttle bus service will be made available for Condo, Cabin, and Wilderness on the Lake guests only for now. All other guests are encouraged to use their own personal transportation due to limited shuttle service routes and bus capacities.  Those who may need a wheelchair accessible bus can Dial “# 2” for assistance from their room or house phone around the resort.

  • Shuttle capacity will be limited to 9 guests per bus or same traveling unit in order to maintain appropriate social distancing.

Important Notice: Shuttle Service is not available for guests renting our River Ridge Cabin.


Weddings

Yes. Rates are dependent on the date of your wedding event.
Dial 608-253-9729 and ask to speak with our wedding coordinator.
or email us at [email protected]

Yes, we offer a complimentary room for the evening of your wedding.
Additional nights available at the group rates.
Dial 608-253-9729 and ask for our wedding coordinator.
or email us at [email protected]

Yes.

Yes, a licensed baker must be utilized, and a copy of the license must be presented to be kept on file.

There is no set bartender fee. Sales must generate at least $75 per hour, per bartender and a two hour minimum.

The service charge is 21% and sales tax rate is 6.75%.

Yes. Twice a year we have a tasting event for contracted weddings.
Dial 608-253-9729 and ask to speak with our wedding coordinator.
or email us at [email protected]

Yes, each of our receptions venues has it’s own outdoor ceremony site.

View our venues