There is $40/per person/per night Extra Person Charge assessed for each additional guest over the base amount.
Base amounts vary between each lodging option and are listed on our places to stay page as well as the maximum occupancy.
Yes. The Wilderness is an advance deposit resort.
All reservations require the first nights room rate as a deposit taken at the time of reservation. Any remaining balance due must be paid at check-in.
At the time of check-in, be ready to present the same credit card used for your deposit, along with a valid photo ID
You must be at least 18 years of age to reserve a room. In addition, all occupants must also be at least 18 years of age or accompanied by their parent. Proof of age via government issued identification may be required at check-in for all occupants.
NEW! Wilderness is proud to start offering RISK-FREE RESERVATIONS for all our lodging options when you stay in 2020. In today’s world we understand plans can change, so book with confidence. Then, if you need to cancel your reservation, for any reason, we will refund your paid deposit in full as long as you cancel at least 72 hours before your arrival date.
No Fees – No Penalties – No Worries
Wilderness Hotel & Glacier Canyon Lodge:
If you choose to cancel your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 72 hours prior to arrival the entire deposit will be forfeited.
Wilderness on the Lake, Vacation Villas, Golf Cabins and Retreats:
If you choose to cancel your reservation for any reason anytime between making the reservation and 14 days prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 14 days prior to arrival the entire deposit will be forfeited.
Yes. Cost starts at $25/per hour for all Wilderness Hotel, Glacier Canyon Lodge, and Wilderness on the Lake units and $50/per hour for Vacation Villas, Frontier Condos, Golf Cabins and Retreats.
Up to two hours maximum or until 1 pm. Space is limited
- Only a limited number of Extended Checkouts are available daily on a first-come first-serve basis.
- Guests may not room charge after 11 am on the day of checkout even with The Extended Checkout.
- If items are still in the room after your late checkout has expired, items may be removed and up to one night’s charge will be applied to your bill. Use of amenities, including waterparks, is still permitted through the end of the day.
Please contact Guest Services (Dial “0” from your room) to inquire on availability.
Our resort fee is a mandatory daily fee of $24.95 (plus tax) and covers costs associated with providing the highest level of service for our guests.
This fee provides support for resort-wide green initiatives as well as the NEW Timberland climbing play feature, free Wi-Fi, unlimited local and toll-free calls, incoming faxes, in-room coffee, in-room safes, in-room TV upgrades, pool towel service, life jackets (made available in each waterpark), select daily kid’s activities, onsite parking, seasonal access to Wilderland activity and movie area, use of resort fitness centers, a discount coupon book for local attractions and more.
This fee is in addition to quoted room rates. Housekeeping gratuities are not included in this fee and are at the discretion of our guests.
We have several lodging options that are ADA accessible with low furnishings and provide you with more than enough space to enjoy a comfortable stay. All bed frames are 6¼” from the floor to the bottom of the frame and all beds are 27″ from the floor to the top of the comforter. All rooms also feature higher toilets, toilet support bars and lowered bathroom sinks. In addition, we also offer these features in select rooms: roll-in showers, portable shower seats, bath tub with support bars, bath tub benches, lowered peep holes, lowered coat racks, phone call light alerts, flashing strobe fire alarms and exterior door bells. All bathrooms and door widths are greater than standard rooms to allow a reasonable turning radius as well as entry and exits. The Wilderness Hotel also features eight entrances with elevator access which are located near one of our 299 handicapped parking stalls on property. If you have any questions or concerns regarding our accessibility, please call 800.867.9453 to speak with one of our reservation agents, or email us at [email protected]
Unfortunately pets are not allowed anywhere on the Wilderness Resort grounds, including Villas, Condos & Cabins. If you are in need of care for your pet, we recommend Noble Hound Pet Resort (608) 253-2275 | Noblehoundvet.com or Pet Retreat (608) 253-6000 | Pets-Retreat.com. Both locations are in Wisconsin Dells close to the Wilderness.
Special Instructions Are Required in order to process your reservation for as Tax Exempt.
Tax Exemption Information
Once all the necessary documents mentioned are completed, please submit.
On your date of arrival, rooms will be ready by 4 p.m.
Guests may register at the desk as early as noon however to receive their wristbands and begin using our waterparks.
Yes. Inquire at any of the information desks about our partner attractions.
The Swim Safe Program is a mandatory lifejacket policy for and is in effect at Cubby’s Cove indoor & outdoor waterparks at Wilderness on the Lake.
Complimentary use of lifejackets, in various sizes, will be made available. All children under 48 inches using either the indoor or outdoor waterpark will be required to wear a lifejacket at all times while in the parks.
Q: Why only the pools at Wilderness on the Lake, and not parks at the other resorts?
A: The proximity of the shallow kiddie pools to the much deeper activity pools in both the indoor and outdoor areas presents a unique scenario as compared to our other waterparks. This necessitates park-wide enforcement rather than pool specific enforcement.
Q: My child is a strong swimmer but under 48”. Can an exception be made?
A: Unfortunately, to consistently ensure the safety of all of our younger guests, there is no discretion built into this policy.
Q: Why the change in policy/approach?
A: Guest safety remains our number one priority and we feel taking this proactive step better ensures the safety of our younger guests.
Q: My child has their own lifejacket, life vest or personal flotation device (PFD). Can he/she use it?
A: Yes, your child may use his/her own device provided it is inherently buoyant and coast guard approved. Inflatable devices such as water wings do not meet our criteria and , therefore, will not be allowed in place of a coast guard approved device. Our staff may require your child to put on a resort provided lifejacket if his/her device does not meet our standards.
Our outdoor waterparks will begin opening starting Memorial Day weekend through Labor Day weekend, weather permitting.
Yes. There are children’s life jackets available in 3 sizes (0-30 lbs, 30-50 lbs, and 50-90 lbs) in all our waterparks. They are available on a first come, first serve basis.
You may bring your own personal life jackets to use but they must be free of any exposed metal or sharp materials.
Life jackets are not allowed on any body slides for safety reasons.
No. For the safety of all our guest and per Wisconsin Statute – food, drinks and glass are prohibited from being carried in to the pool areas; even if these items are contained in coolers.
Yes, towels are provided at each Waterpark area, however feel free to bring your own beach towels from home.
Changing rooms are located in Wild West, Klondike Kavern, Wild WaterDome and Cubby’s Cove Indoor Waterparks.
Changing rooms are also located at outdoor waterparts at Lake Wilderness & Lost World.
Yes. Tiburon lockers are located in Klondike, Wild West, WaterDome, and Lost World waterparks on the park decks.
These lockers are electronic and can be paid for with exact cash or credit at each locker bank kiosk.
The barcode on your resort issued wristband will serve as your security credentials so there’s no key to keep track of or PIN to remember!
Up to 4 wristbands can be added to each locker rental to allow multiple group members access to a single locker.
As an added value, you can also “float” your rental from locker bank to locker bank with no additional charge!
All rentals terminate at the conclusion of each operational day.
Yes. The waterparks are included for each registered guest (not to exceed maximum occupancy for your room type).
Your waterpark wristbands are valid from the time you check-in until close on the day of your checkout.
Where Can I Find...?
TEMPORARILY CLOSED AS PART OF OUR SAFER AT PLAY PROGRAM
- The HOTEL Fitness Center is located on the 3rd floor above the Wild West Lobby.
- The GLACIER CANYON LODGE Fitness Center is located on the 3rd floor by Entrance 2.
- The WILDERNESS ON THE LAKE Fitness Center is located on the 3rd floor just off of the lobby elevator/stairwell.
Yes. Coin-operated machines are located throughout the Wilderness Hotel and Glacier Canyon Lodge.
The Glacier Canyon Conference Center is attached to Glacier Canyon Lodge.
45 Hillman Road, Wisconsin Dells, WI 53965
Map to our conference center.
Survivor’s Bar and Grille in the Wild WaterDome and The Thirsty Buffalo Saloon in the Wild West Waterpark both have numerous flat screen TVs available to view sports games.
Do you need to purchase some sandwiches or snacks, soda or beer? These items and more everyday items you may have forgotten are available.
- Adams Street Market, adjacent to the New Frontier Lobby
- O.P.’s Marketplace, adjacent to the Wild West Lobby
- Trapper’s Outpost, adjacent to the Wilderness on the Lake Lobby
- The Bean Bodega, located on Level 4 of Glacier Canyon Lodge.
Groups & Meetings
Checkout for all guest rooms is 11 a.m.
Any incidentals charges/balance dues that are not settled prior to the 11am checkout time will be charged to the credit card on file.
Late check-outs may incur fees (up to one night’s charge).
After 11am, departing guests may no longer room charge to their account.
Wristbands and use of the waterparks is still permitted through the end of the day.
We have a variety of sizes to fit most needs.
No outside food or beverage are allowed within the Conference Center.
Please contact your Event Detailer for questions on tradeshow sample restrictions.
We off many great onsite dining options:
Freight deliveries must be arranged with Glacier Canyon in advance. No unscheduled freight deliveries/pick-ups will be accepted.
Please ship via FedEx or UPS to the following address:
Glacier Canyon Conference Center
Attn: (Conference Name & Guest Name)
45 Hillman Road
Baraboo, WI 53913
If mailing an envelope or small package via the US Postal Service, please use the following address:
Glacier Canyon Conference Center
Attn: (Conference Name & Guest Name)
P.O. Box 830
Wisconsin Dells, WI 53965
Under section 336 of the Federal Aviation Administration’s rules for remote pilots, drones and all other unmanned remote control aircraft, we must remind you that any and ALL drone, UAS, or remote drone flying on Wilderness Resort property, Sundara Inn & Spa and Wild Rock Golf Club is strictly prohibited. Thank you for your cooperation.
As a guest of the Wilderness, there is no additional fee for parking.
Parking passes are issued at time of check-in. We ask that you park in the lot of the resort/lodge in which your are staying.
Shuttle Bus service is available to get you around all three Wilderness Resort properties.
As part of our “Safer At Play” program, our shuttle bus capacity and routes will be limited.
Shuttle bus service will be made available for Condo, Cabin, and Wilderness on the Lake guests only for now. All other guests are encouraged to use their own personal transportation due to limited shuttle service routes and bus capacities. Those who may need a wheelchair accessible bus can Dial “2” for assistance from their room or house phone around the resort.
- Shuttle capacity will be limited to 9 guests per bus or same traveling unit in order to maintain appropriate social distancing.
Important Notice: Shuttle Service is not available for guests renting our River Ridge Cabin.
Dial #1 and follow the voice prompts.
Please stop at any of the Guest Services desks or dial “0” for details and assistance.
Due to high risk of fire, use of your own grill is prohibited on Wilderness Resort property.
- We have a limited number of permanent/charcoal grills available at WilderLand Park Activity Area, near Villa # 101 and by Glacier Canyon Lodge, near the walking trail entrance. (Bring your own charcoal.)
- A limited number of grills are also available at Wilderness on the Lake just off the pool decks.
- All Cabins & Retreats have their own grills on their decks.
Yes, each of our receptions venues has it’s own outdoor ceremony site.
Yes, a licensed baker must be utilized, and a copy of the license must be presented to be kept on file.
There is no set bartender fee. Sales must generate at least $75 per hour, per bartender and a two hour minimum.
The service charge is 21% and sales tax rate is 6.75%.