Yes. Early Check-In guarantees that your room will be ready by 2pm.
- $50 for Wilderness Hotel and Glacier Canyon Lodge units.*
- $100 for Wilderness on the Lake units, Vacation Villas, Frontier Condos, Golf Cabins and Retreats.*
Quantities are limited. 48 hour advance notice is required for this service.
Already have a reservation? Check the availability of Early Check-In for your arrival date by clicking the “My Reservation” button below to search your reservation, then click on Enhance My Stay.
- *Due to the uniqueness and inflexibility of some unit styles, some units may not qualify for Early Check-In.
- Only a limited number of Early Check-Ins are sold for each arrival date on a first-come first-serve basis.
- You may register as early at noon and begin using the waterparks and attractions and by 2pm we’ll have your room ready!
- Normal Check-In time without Early Check-In is 4pm.
- TIP: Early Check-Ins tend to sellout fast. If available, we highly recommend adding now and not waiting.
For guests renting our 4 Bedroom River Ridge Cabin, 4 Bedroom Cabin or Retreat, 5 Bedroom Retreat, 5 Bedroom Media Cabin or 5 Bedroom Entertainment Cabin, there is a mandatory deposit of not less than $1000 which is required at the time of check-in.*
For guests renting our Villas, Frontier Condos, Wilderness on the Lake Condos & Glacier Canyon Lodge Condos, a deposit of $1000 is required for any/all adult and/or non-family group.*
*Deposits may be increased up to $3000 at management’s discretion in events such as bachelor/bachelorette parties, prom parties, fraternity/sorority socials and any activities deemed by management to be non-family oriented in nature.
There is $40/per person/per night Extra Person Charge assessed for each additional guest over the base amount.
Base amounts vary between each lodging option and are listed on our places to stay page as well as the maximum occupancy.
Yes. The Wilderness is an advance deposit resort.
All reservations require the first nights room rate as a deposit taken at the time of reservation. Any remaining balance due must be paid at check-in.
At the time of check-in, be ready to present the same credit card used for your deposit, along with a valid photo ID
You must be at least 18 years of age to reserve a room. In addition, all occupants must also be at least 18 years of age or accompanied by their parent. Proof of age via government issued identification may be required at check-in for all occupants.
Interim Cancellation Policy:
Book your stay with confidence. In today’s world we understand plans can change which is why Wilderness is proud to offer RISK-FREE RESERVATIONS on any new, non-group, booking for stays in 2021. If you need to cancel your reservation, for any reason, we will refund your paid deposit in full as long as you cancel at least 72 hours before your arrival date. No Fees – No Penalties – No Worries
No Fees – No Penalties – No Worries
Normal, non-group, cancellation terms if made outide the promotional interim policy:
Wilderness Hotel & Glacier Canyon Lodge:
If you choose to cancel your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 72 hours prior to arrival the entire deposit will be forfeited.
Wilderness on the Lake, Vacation Villas, Golf Cabins and Retreats:
If you choose to cancel your reservation for any reason anytime between making the reservation and 14 days prior to 4:00 pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 14 days prior to arrival the entire deposit will be forfeited.
GROUP RESERVATIONS: Cancellation terms/policies may vary for group reservations. Please contact your group leader, event organizer, or our reservations office if you have a question about your groups specific cancellation policy.
Yes. Extended Checkout gives you access to your room for up to 2 additional hours (till 1pm).
- $50 for Wilderness Hotel and Glacier Canyon Lodge units.
- $100 for Wilderness on the Lake units, Vacation Villas, Frontier Condos, Golf Cabins and Retreats.
Already have a reservation? Check the availability of Extended Checkout for your departure date by clicking the “My Reservation” button below to search your reservation, then click on Enhance My Stay.
- Only a limited number of Extended Checkouts are sold for each departure date on a first-come first-serve basis.
- Normal Checkout time without Extended Checkout is 11am.
- You still have access to waterparks and amenities all day on your date of departure, however please note you may no longer room charge after 11am even with Extended Checkout.
- If items are still in the room after your checkout has expired, items may be removed and up to one night’s charge will be applied to your bill.
- TIP: Extended Checkouts tend to sellout fast. If available, we highly recommend adding now and not waiting.
Our resort fee is a mandatory daily fee of $24.95 (plus tax) and covers costs associated with providing the highest level of service for our guests.
This fee provides support for resort-wide green initiatives, free Wi-Fi, unlimited local and toll-free calls, incoming faxes, in-room coffee, in-room safes, in-room TV upgrades, pool towel service, Timberland play feature, life jackets (made available in each waterpark), select daily kid’s activities, onsite parking, seasonal access to Wilderland activity and movie area, use of resort fitness centers, a discount coupon book for local attractions and more.
This fee is in addition to quoted room rates. Housekeeping gratuities are not included in this fee and are at the discretion of our guests.
We have several ADA accessible lodging options at our resort and we constantly stay up-to-date with ADA codes, regulations, and requirements designed to make sure your stay with us is an enjoyable and comfortable one
Bed frames in our ADA units currently measure 6¼” off the floor, while all mattresses measure 27″ from the floor to the top of the mattress. These rooms also feature higher toilets, toilet support bars and lowered bathroom sinks as required. Select rooms may also feature roll-in showers, portable shower seats, bath tub with support bars, bath tub benches, lowered peepholes, lowered coat racks, light alerts on in-room phones, flashing strobe if fire alarms are activated as well as exterior door bells outside the units that alert occupants inside the room. All bathrooms and entry door widths are greater than standard rooms to allow a reasonable turning radius. Properties, such as our main Hotel, features eight entrances with elevator access. In total we have 299 handicapped parking stalls among our Dells properties.
Unfortunately pets are not allowed anywhere on the Wilderness Resort grounds, including Villas, Condos & Cabins. If you are in need of care for your pet, we recommend Noble Hound Pet Resort (608) 253-2275 | Noblehoundvet.com or Pet Retreat (608) 253-6000 | Pets-Retreat.com. Both locations are in Wisconsin Dells close to the Wilderness.
Yes. These great Wilderness attractions are open to the public:
Take Flight Aerial Adventure Ride
Take Flight is the first fly ride of its kind in Wisconsin Dells and is dedicated to giving you the best cinematic adventures! Strap in as your feet dangle and your seat rolls, dips and glides in front of our GIGANTIC 65′ wide x 48′ tall screen!
Wilderness Canyon Zip Line
Wilderness Canyon Zip Line will have you soaring through the tree tops over the Lost Canyon on a tour that spans 6 towers! Watch the canyon pass below your feet as you take the plunge over 60 feet in the air.
Room Escapes at Wilderness on the Lake
Room Escapes by D.O.A. is a must-do attraction for anyone who enjoys a challenge. You and your teammates will have 60 minutes to try to solve the clues in order escape. Will you make it out in time? Great for team-building events or just for fun!
Yes. Inquire at any of the information desks about our partner attractions.
The Swim Safe Program is a mandatory lifejacket policy for and is in effect at Cubby’s Cove indoor & outdoor waterparks at Wilderness on the Lake.
Complimentary use of lifejackets, in various sizes, will be made available. All children under 48 inches using either the indoor or outdoor waterpark will be required to wear a lifejacket at all times while in the parks.
Q: Why only the pools at Wilderness on the Lake, and not parks at the other resorts?
A: The proximity of the shallow kiddie pools to the much deeper activity pools in both the indoor and outdoor areas presents a unique scenario as compared to our other waterparks. This necessitates park-wide enforcement rather than pool specific enforcement.
Q: My child is a strong swimmer but under 48”. Can an exception be made?
A: Unfortunately, to consistently ensure the safety of all of our younger guests, there is no discretion built into this policy.
Q: Why the change in policy/approach?
A: Guest safety remains our number one priority and we feel taking this proactive step better ensures the safety of our younger guests.
Q: My child has their own lifejacket, life vest or personal flotation device (PFD). Can he/she use it?
A: Yes, your child may use his/her own device provided it is inherently buoyant and coast guard approved. Inflatable devices such as water wings do not meet our criteria and , therefore, will not be allowed in place of a coast guard approved device. Our staff may require your child to put on a resort provided lifejacket if his/her device does not meet our standards.
Weather permitting, our outdoor waterparks open for the summer season starting Memorial Day weekend through Labor Day weekend.
Yes. There are children’s life jackets available in 3 sizes (0-30 lbs, 30-50 lbs, and 50-90 lbs) in all our waterparks. They are available on a first come, first serve basis.
You may bring your own personal life jackets to use but they must be free of any exposed metal or sharp materials.
Life jackets are not allowed on any body slides for safety reasons.
No. For the safety of all our guest and per Wisconsin Statute – food, drinks and glass are prohibited from being carried in to the pool areas; even if these items are contained in coolers.
Yes, towels are provided at each Waterpark area. Don’t forget to bring your towel cards you received at check-in.
You may also bring your own beach towels from home to use as well.
Changing rooms are located inside each of our indoor waterparks (Wild West, Klondike Kavern, Wild WaterDome and Cubby’s Cove).
During the summer months, we also have changing rooms located at our Lake Wilderness & Lost World outdoor waterparks.
Yes. Tiburon Lockers™ are located in Klondike Kavern, Wild West, Wild WaterDome indoor waterparks and Lake Wilderness & Lost World outdoor waterparks on the park decks.
These lockers are electronic and can be paid for with exact cash or credit card at each locker bank kiosk.
The barcode on your resort issued wristband will serve as your security credentials so there’s no key to keep track of or PIN to remember!
Up to 4 wristbands can be added to each locker rental to allow multiple group members access to a single locker.
As an added value, you can also “float” your rental from locker bank to locker bank with no additional charge!
All rentals terminate at the conclusion of each operational day.
Yes. The waterparks are included for each registered guest (not to exceed maximum occupancy for your room type).
Your waterpark wristbands are valid from the time you check-in until close on the day of your checkout.
Where Can I Find...?
- The HOTEL Fitness Center is located on the 3rd floor above the Wild West Lobby.
- The GLACIER CANYON LODGE Fitness Center is located on the 3rd floor by Entrance 2.
- The WILDERNESS ON THE LAKE Fitness Center is located on the 3rd floor just off of the lobby elevator/stairwell.
Yes. Coin-operated machines are located throughout the Wilderness Hotel and Glacier Canyon Lodge.
The Glacier Canyon Conference Center is attached to Glacier Canyon Lodge.
45 Hillman Road, Wisconsin Dells, WI 53965
Map to our conference center.
These locations have numerous flat screen TVs available to view sports games.
- The Burger Bar located by Camp Social just above the New Frontier Lobby.
- Survivor’s Bar and Grille located next to the Wild WaterDome by Wilderwoods Arcade.
- Klondike Boardwalk just off the mezzanine level of the Klondike Kavern Waterpark.
- The Thirsty Buffalo Saloon just off the mezzanine of the Wild West Waterpark.
Do you need to purchase some sandwiches or snacks, soda or beer? These items and more everyday items you may have forgotten are available.
- Adams Street Market, adjacent to the New Frontier Lobby
- O.P.’s Marketplace, adjacent to the Wild West Lobby
- Trapper’s Outpost, adjacent to the Wilderness on the Lake Lobby
- The Bean Bodega, located on Level 4 of Glacier Canyon Lodge.
Groups & Meetings
Checkout for all guest rooms is 11 a.m.
Any incidentals charges/balance dues that are not settled prior to the 11am checkout time will be charged to the credit card on file.
Late check-outs may incur fees (up to one night’s charge).
After 11am, departing guests may no longer room charge to their account.
Wristbands and use of the waterparks is still permitted through the end of the day.
State rates are negotiated for larger groups and must be approved by Group Sales in advance.
Individuals must be traveling on state business and part of a group in order to qualify.
State rates are not available on weekends, peak seasons or holiday periods.
Special Instructions Are Required in order to process your reservation for as Tax Exempt.
Tax Exemption Information
Once all the necessary documents mentioned are completed, please submit.
Dane County Regional Airport, located in Madison, WI is approximately 45 miles from Wisconsin Dells.
On your date of arrival, rooms will be ready by 4 p.m.
Guests may register at the desk as early as noon however to receive their wristbands and begin using our waterparks.
We have a variety of sizes to fit most needs.
No outside food or beverage are allowed within the Conference Center.
Please contact your Event Detailer for questions on tradeshow sample restrictions.
Under section 336 of the Federal Aviation Administration’s rules for remote pilots, drones and all other unmanned remote control aircraft, we must remind you that any and ALL drone, UAS, or remote drone flying on Wilderness Resort property, Sundara Inn & Spa and Wild Rock Golf Club is strictly prohibited. Thank you for your cooperation.
As a guest of the Wilderness, there is no additional fee for parking.
Parking passes are issued at time of check-in. We ask that you park in the lot of the resort/lodge in which your are staying.
Shuttle Bus service is available to get you around all three Wilderness Resort properties.
Please Dial “#2” from your room or any courtesy phone for shuttle pick-up/drop off locations and information.
Shuttles can be taken to or from anywhere in Wilderness Territory including Wild Rock Golf Club, Monk’s, Field’s Steakhouse & Sarento’s.
During peak times there may be a longer than normal wait for shuttle buses.
Wheelchair Accessible bus is available upon request.
Please Note: Shuttle Service is not available for guests renting our River Ridge Cabin.
Dial #1 and follow the voice prompts.
Please stop at any of the Guest Services desks or dial “0” for details and assistance.
Due to high risk of fire, use of your own grill is prohibited on Wilderness Resort property.
- We have a limited number of permanent/charcoal grills available at WilderLand Park Activity Area, near Villa # 101 and by Glacier Canyon Lodge, near the walking trail entrance. (Bring your own charcoal.)
- A limited number of grills are also available at Wilderness on the Lake just off the pool decks.
- All Cabins & Retreats have their own grills on their decks.
Yes, each of our receptions venues has it’s own outdoor ceremony site.
Yes, a licensed baker must be utilized, and a copy of the license must be presented to be kept on file.
There is no set bartender fee. Sales must generate at least $75 per hour, per bartender and a two hour minimum.
The service charge is 21% and sales tax rate is 6.75%.