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Express Check-In | FAQ

We’re thrilled to offer Express Check-In to enhance your experience with us. If you’re unfamiliar with this service, here are some frequently asked questions to guide you.

Q: What Is Express Check-In?

Express Check-In allows you to complete your registration digitally before you arrive, using on your phone, tablet, or computer.
This streamlines the check-in process, so you and your family can start enjoying the waterparks sooner!

Q: What Steps Are Involved in Express Check-In?

    1.  Review and Sign Documents Digitally
              •   If you’re renting a villa, condo or cabin, you’ll first review and sign the rental agreement digitally, followed by your registration card.
    2.  Indicate Your Estimated Arrival Time
    3.  Submit Wristband Sizes for All Guests (preview the ‘size guide’ below)

SIZE GUIDE…
WRISTBAND SIZE GUIDE:
    •  SMALL | Fits children aged 3-11 years old.
    •  MEDIUM | Fits kids aged 12 and up, including most teenagers and some women.
    •  LARGE | Fits most adults and some teenagers.
Wristbands, which are RFID coded, serve as your waterpark pass and room key. Specify the number of each size you need. A size guide will be available during Express Check-In.

    4.  Enter Vehicle Information | Provide the number of vehicles so we can prepare your parking passes
    5.  Add Authorized Guests | An ‘authorized guest’ is any adult in your party who can obtain wristbands for access to the waterparks and amenities before the registered guest’s arrival. Valid ID will be required upon arrival for authorized guests.
    6.  Settle Any Outstanding Balance |  Pay any balance due or add a credit card for incidentals.

Q: When Should I Complete Express Check-In?

You can start the Express Check-In process as soon as you receive your ‘It’s Time To Check-In’ email. Please complete all steps before 11:00 AM CST on your arrival date to ensure we have enough time to prepare your check-in packet.

Q: Where Do I Go Upon Arrival?

When you arrive, your check-in packet, including wristbands and parking passes, will be ready at the front desk. Just present your ID and the credit card(s) used for payment.

  • If You’ve Rented a Villa, Condo, or Cabin: You might need to complete a few additional steps, such as providing a security deposit if applicable.
Q: Is There a Fee for Express Check-In?

No, Express Check-In is free. It’s designed to save you time and make your arrival more efficient .

If you have any additional questions please feel free to contact us at 1.800.867.9453 or email us at [email protected]