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Online Check-In | FAQ

We’re thrilled to offer Online Check-In to enhance your experience with us. If you’re unfamiliar with this service, here are some frequently asked questions to guide you.

Q: What Is Online Check-In?

Online Check-In allows you to complete your registration digitally and in advance, using on your phone, tablet, or computer.
This streamlines your check-in experience, so you and your family can start enjoying the waterparks sooner!

Q: What Steps Are Involved for Online Check-In?

    1.  Review and Sign Documents Digitally
              •   If you’re renting a villa, condo or cabin, you’ll first review and sign the rental agreement digitally, followed by your registration card.
    2.  Indicate Your Estimated Arrival Time
    3.  Submit Wristband Sizes for All Guests (preview the ‘size guide’ below)

SIZE GUIDE…
WRISTBAND SIZE GUIDE:
    •  SMALL | Fits children aged 3-11 years old.
    •  MEDIUM | Fits kids aged 12 and up, including most teenagers and some women.
    •  LARGE | Fits most adults and some teenagers.
Wristbands, which are RFID coded, serve as your waterpark pass and room key. Specify the number of each size you need. A size guide will be available during Express Check-In.

    4.  Enter Vehicle Information | Provide the number of vehicles so we can prepare your parking passes
    5.  Add Authorized Guests | An ‘authorized guest’ is any adult in your party who can obtain wristbands for access to the waterparks and amenities before the registered guest’s arrival. Valid ID will be required upon arrival for authorized guests.
    6.  Settle Any Outstanding Balance | Pay any balance due or add a credit card for incidentals.

Q: When Can Do Online Check-In?

Links for Online Check-In are emailed and texted 48 prior to your arrival. You can start and complete your Online Check-In as soon as you receive it. If you’d rather wait, you can but just make sure to complete all before 11:00 AM CST to ensure a smoother check-in experience.

Q: What Do I Upon Arrival?

When you arrive, we’ll have your check-in packet waiting for you. Just come to the desk and present your ID and the credit card(s) used for verification.

  • Villa/Condo/Cabin Guests: Additional steps, such as providing a security deposit if required, may still be necessary at check-in.

If you have any additional questions, please feel free to contact us at 1.800.867.9453 or email us at [email protected]