ACCESSIBLE UNITS: The Wilderness offers a variety of ADA Accessible room features to cater to different accessibility needs. If you have reserved an accessible unit, please confirm at check-in that your room type meets your specific accessibility requirements. Our Guest Services team is here to assist you and ensure that your room provides the necessary accessibility features, so you can be confident that it meets your needs. Learn More
ADVANCE DEPOSIT POLICY: The Wilderness is an advance deposit resort and we require the first nights room rate to guarantee your reservation. Any remaining balance must be paid at check-in.
AGE REQUIREMENTS: Must be at least 18 years of age to reserve a room. All occupants must also be at least 18 years of age or accompanied by their parent.
REGISTRATION: When checking-in, please have a valid photo ID along with the credit card used for your deposit ready to present. Please note that the name on the credit card must match your ID.
EXTRA PERSON FEE: Your room rate(s) are reflective of the number of guests booked at the time of reservation and/or as shown on your confirmation. Should this information change, please note that additional guests, age 3 or older, may be assessed an extra person fee of $40 per person/per night at the time of check-in.
AVERAGE NIGHTLY RATE: Calculated by adding each individual room rate then taking the total and dividing it by the number of nights booked.
TAXES: All room rates are subject to 12.25% tax while any associated fees or add-ons are subject to a 6.75% tax rate. For information on the requirement for claiming tax exempt status click Here.
ADD-ONS: (as noted on your confirmation email) refers to incidental charges, such as Fun Passes, in-room packages, tickets, etc., which were pre-purchased and billed to your reservation prior to arrival.
RESORT FEE: There is a taxable Resort Fee of $29.95 applied to each room night.
TOTAL CHARGES: Total charges reflects room rate(s), taxes, and any add-on posted to your reservation prior to arrival. Any questions may be directed to our reservation department.
CHECK-IN TIME: Your room will be ready by 4:00 pm on your day of arrival; however you may register as early as noon to receive wristbands and begin using the waterparks, arcades, and attractions.
CHECK-OUT TIME: Check-out is at 11:00 am but you may continue to use the waterparks, arcades, and attractions all day.
DEBIT CARDS:IMPORTANT: Please be aware that if you have provided us with your debit card for a deposit or payment, the charges will be processed immediately. Should you decide to change your method of payment, we will process a refund to your card that day; however, funds may not be released to your account for up to 7-10 business days. The Wilderness is not responsible for the loss of use of these funds or any possible overdraft charges.
REQUESTS: When possible, we make every attempt to accommodate requests such as location, room number or connecting, however these requests cannot be guaranteed.
PERSONAL CHECKS: No personal checks will be accepted at the time of check-in. Any check payments must be received, and cleared, at least 30 days prior to the arrival date.
PETS: No pets are allowed except for qualified Service Animals. However, here’s information to a local kennel if boarding/care for your pet is needed during your visit: Pet Retreat (608) 253-6000 | Pets-Retreat.com
SMOKING/VAPING: The entire resort is non-smoking and non-vaping. This includes all guest units, waterparks and interior. Smoking/Vaping is only allowed in designated areas.
GRILLING: Charcoal and gas grills, as well as deep fryers, are strictly prohibited.
TWO-NIGHT MINIMUM may apply during peak dates and periods.
SECURITY DEPOSIT: If you are renting a room which requires, or may require, a security deposit please review our terms HERE.
NO SHOW POLICY: If you do not show on the date of arrival, the entire deposit will be forfeited and the reservation will be cancelled. The deposit is non-refundable and non-transferable.
